FAQs

If you can't find what your searching for on the Mindbubble site or have a question that needs answering try checking out the list of frequently asked questions below. If you still have unanswered questions, please drop us an email contact@mindbubble.com

What is Mindbubble?

Mindbubble is a co-creation community, which means we bring consumers and brands together to collaborate, exchange ideas and co create. The Mindbubble community is full of enthusiastic women and the best bit is we incentivise you for everything you do with Mindbubble!

Who Owns Mindbubble?

Mindbubble is owned by Fenix Media Ltd. Fenix Media trades as Face. Face is a marketing company specializing in connecting brands with their consumers. If you ever come to offices for an interview or attend a workshop you will meet the whole team! If you want to find out more about Face go to www.facegroup.co.uk

What is the purpose of Mindbubble?

Mindbubble is an online collaboration community for women aged between 25-50.

We think of Mindbubble as a place where women can share ideas, co-create with brands, develop better products and earn cash while doing it. There are always different projects happening on Mindbubble, for example you could be coming up with the next big thing in fabric conditioner or working out how to market the next big makeup product. If we think you are suitable for a project we will email you and ask you to join. When you work on a project you’ll be involved in a range of different tasks including forums, blogs, diaries and polls.

Does Mindbubble have any age restrictions?

You have to be at least 25 years old to join Mindbubble!

If I have any questions about Mindbubble or the project I am working on, who do I get in contact with?

If you ever have any problems with Mindbubble please get in touch with us Via Phone: 0207-874 6599 or Via email :contact@mindbubble.com

How do I find out about work from Mindbubble?

Every piece of work we think is suitable for you will be sent to you via your personal email address. You will also receive an internal email through the Mindbubble site.

Will I ever receive spam from Mindbubble?

Mindbubble will only ever send you information about work opportunities, competitions and information regarding Mindbubble. We will never send you any information about products, discounts, deals or any of that other spam malarkey!

What's does Mindbubble need my personal details for?

Mindbubble uses your details to match your information against criteria required for projects. We will never pass your information on to companies or third parties without your explicit permission and this will only be done in relation to Mindbubble projects.

What are terms and conditions for joining Mindbubble?

To review Mindbubble terms and conditions please click on the link at the bottom of the page. Please be aware that you are bound to these terms and conditions when you sign up to the Mindbubble site.

How do I get paid?

As a Mindbubbler you will never get paid as you are not an employee of Mindbubble. We do however incentivise you for everything you do. Please see "How do I receive my incentives?"

How soon after a project finishes do I get rewarded?

It all comes down to how much you are getting rewarded for the project, larger incentives (£100+) can take up to 10 working days to make it into your PayPal account, whereas smaller sums can take a shorter amount of time.

How are Mindbubble incentives worked out?

We always reward you what we think is fair for the time you spend on the project and the type of work you do. We will always make clear how much of your time and effort will be required to complete the project.

How much do I get incentivised for doing work with Mindbubble?

Well, it really depends on what kind of work you do! If you take part in a small questionnaire you may get paid £1 for your time or if you participate in a 2 day co-creation workshop you can earn up to £300+

How does the Mindbubble incentive system work?

When you complete a project with Mindbubble the incentive for that project will be sent to your PayPal account. It can take up to 10 working days for the money to clear depending on the amount of the incentive.

How do I Redeem my incentives?

Your incentives get redeemed after you complete a project, you will get email confirmation from PayPal that the money is being transferred to your account. It can take up to 48 hours for the payment to be initiated.

What is PayPal?

PayPal is an online money transferring site; it allows users to send other people money safely and securely. PayPal is most commonly used on Ebay when users pay people for goods without personally knowing the person they are buying from.

How do I set up a PayPal account?

If you make your way to www.paypal.com it will take you through how to set up your own brand spanking new PayPal account. It\'s really easy so head over to the PayPal site and get started!

What is a Project?

A project is the piece of work you will be working on. A project could just be one thing, i.e. a questionnaire or it could consist of several different tasks i.e. forums, chats & diaries.

How do I Take Part in a Project?

After you have been accepted on a project it will automatically appear in your profile page. To take part, click on the title of the project, this will take you to the project homepage. Everything you need to take part in the project will appear.

How do I Complete a Project?

To complete a project you need to complete all the tasks within that project. Throughout the project you will have a task toolbar which will let you know how much (in %) you have done of the project and how much you still need to do!

How do I get accepted to a project?

After you have applied to take part in a project you should hear back from Mindbubble within a few days about what is happening next. Depending on what type of project it is you may have to attend a selection day or a telephone interview.

What is my Project Notice Board?

Your project notice board is your first point of call when looking for work with Mindbubble. It will display all the opportunities available to you at any one time. Your project notice board is located on the bottom right hand side of your profile.

How do I find out About Projects?

Every piece of work we think is suitable for you will be sent to you via your personal email address. You will also receive an internal email through the Mindbubble site and the opportunity will appear on your project notice board.

How Often Will I Receive Projects From Mindbubble?

There is no set limit to how often you will receive projects. We may think you are perfect for 3 projects in a short space of time, or you may not hear from us at all for a period of time. It all depends on the projects we have available.

What is a Task?

Each project you take part in will consist of tasks, to successfully complete a project you will need to complete all the tasks assigned to it. You will be able to see all the tasks you need to do by clicking on the titles of the tasks on your dashboard.

Where are my Tasks?

All the tasks are located on your dashboard. You will see your project when you login to the site. Underneath the project description are the tasks.

How do I Participate in a Task?

There are lots of different types of task so there will always be different ways to complete them. To find out what you need to do for a task head over to the dashboard page and read the details for each task.

What is Co Creation?

Co creation is the act of consumers (you) collaborating directly with brands. Co creation can take place on-line in communities or offline in workshops. The aim of co-creation is to develop ideas together with brands to creation better design, ideas and products for everybody!.

What is a Co-Creation Project?

You will be working 'directly' with a major brand on a live brief, helping them create the next big thing. Co-creation workshop projects can last anywhere between 2 days and four weeks and can be on and offline.

What Tasks Take Place Within Co-Creation?

Creating and designing a new product, creating a new product variant, working on marketing strategy, developing insights, improving brand communication and many more!

What is an Online/Offline Collaboration Community?

A collaboration community consists of Mindbubbler's working with a company for a period of time. This could include doing forums, chats and diary tasks online and maybe even meeting the brand to discuss ideas, initiatives and your thoughts.

What is Immersion?

Immersion involves a member or members of a brand coming to visit you! It might be for a couple of hours or for a whole day, it is a brands chance to find out what happens in your world and finding out what you get up to.

What is my Profile?

Your profile is completely private to you and is the information we use to find out if you are suitable for the project. We will always ask you more questions when you apply for a project but this is where we initially find out some basic demographic information. Your profile is also the place where you can unsubscribe from Mindbubble.

Who can see my Mindbubble Profile?

Nobody except Mindbubble admin can see your Mindbubble profile.

How do I Create my Profile?

Your profile is automatically created for you when you sign up for Mindbubble your profile will be automatically created for you.

How do I Edit my Profile?

You can only edit certain parts of your profile, these include: Your Picture, Your Login Name and your contact email address. To edit these details click on the edit button underneath your picture on the profile page.

What is a Forum Task?

A forum task is a message board where you, and other members of your project team, can post your thoughts, feelings and opinions on certain subjects relating to the project.

What is a Diary Task?

These are for you to give your opinion directly to Mindbubble. Only Mindbubble admin will be able to see your diary posts, so it's your chance to be as honest as you can! You may be asked to create a video diary; this will mean making a video via your webcam.

What is a Chat Group Task?

A chat group task involves you talking with other members of your project team, and maybe admin, in real time. It is a chance for you to share your opinion and ideas with your peers and get an instant response.

What is a Blog Task?

These are for you to give your opinion directly to Mindbubble. All of the project team will be able to see your blog posts and will have the opportunity to comment others blog posts. You may be asked to create a video linked to the blog; this will mean making a video via your webcam.